Scheduling make-ups using our online system is fast, easy, and can be done from any device with an internet connection. Before you can schedule your make-up lesson, you must first cancel your lesson. If you need help doing that, please feel free to consult this guide on canceling a private lesson.

Please note:

Do not proceed if you have not yet received a make-up pass for your cancellation! You will receive your make-up lesson pass the day after you have canceled your lesson and will receive an email notification of same. If the cancelled lesson is in a month that has not yet been paid for, you will receive your make-up pass the day after you have paid that month's bill.

Make-up lesson passes are only given if:

• You have cancelled 24 hours or more prior to your original lesson time
• The lesson you cancelled is in a month that has been paid for

Please follow the steps below to schedule your private make-up lesson at Octopus, or, if you prefer, check out this helpful video!

Instructions to cancel a private lesson

• Step 1: Cancel your lesson
• Step 2: We will credit you with a make-up pass
• Step 3: Visit the make-up scheduling page
• Step 4: (In-person only) Select the location
• Step 5: Select lesson duration
• Step 6: Select instructor
• Step 7: Select time
• Step 8: Sign in
• Step 9: (Only for parents/guardians managing students) Select the student taking the lesson
• Step 10: Book it!

Step 1: Cancel your lesson

• If you haven’t already done so, cancel the lesson on Pike13 you wish to receive a make-up for. If you need help canceling your lesson, please visit our guide on how to cancel a private lesson.

Step 2: We will credit you with a make-up pass

• The day after you cancelled your lesson, our system will credit you with a make-up pass and notify you by email. *Please remember, you will only be issued a make-up pass if the lesson you cancelled is in a month that has already been paid for. If not, the pass will be issued the day after that bill is paid.

Step 3: Visit the make-up scheduling page

• Once you receive your pass, you may schedule your make-up by simply following one of these links (virtual or in-person).

Step 4: (In-person only) Select the location

• If you are scheduling a Duet™ virtual lesson, please proceed to Step 5. Select the location that you would like to attend for your make-up lesson.

Step 5: Select lesson duration

• The duration of the pass you receive will be the same duration as the original lesson. If you wish to split up the time into smaller increments, please email support@octopusmusicschool.com.

Step 6: Select instructor

• Please only select the instructor the original lesson was scheduled with (unless you have already been cleared to schedule with another instructor by a support staff member). Unless given permission by your instructor to do so, please do not book your make-up back-to-back with your regularly scheduled weekly lesson.

Step 7: Select time

• The instructor's first availability will display. If you click the "NEXT" button, you will see the next day they are available, etc.

Step 8: Sign in

• If you are not already signed into Pike13, you will be prompted to sign in with the email you provided when you registered.

Step 9: (Only for parents/guardians managing students) Select the student taking the lesson

• Select the student you are scheduling the make-up for.

Step 10: Book it!

• That's it, you're all set!