How To Cancel A Private Lesson

Modified on Tue, 20 Sep 2022 at 03:38 PM

This guide is for those who need help canceling a private lesson. If you are already familiar with how to cancel your lesson, please click this link to proceed directly to Pike13.


Canceling a lesson is easy and only takes a few moments! You may do it from any device with an internet connection (desktop, laptop, tablet, phone, etc).


Please note:


Make-up lesson passes are only given if:

  • You have cancelled 24 hours or more prior to your original lesson time
  • The lesson you cancelled is in a month that has been paid for


You will receive your make-up lesson pass the day after you have canceled your lesson. If the cancelled lesson is in a month that has not yet been paid for, you will receive your make-up pass the day after you have paid that month's bill.


Please follow the steps below to cancel your private lesson at Octopus, or, if you prefer, check out this helpful video!




Instructions to cancel a private lesson

Step 1: Sign into Pike13

  • If you are not already signed into octopusmusicschool.pike13.com, sign in with the email you provided when you registered.



Step 2: Scroll down to the upcoming scheduled classes

  • Select the lesson you wish to cancel.



Step 3: Cancel the lesson

  • Cancel the lesson. If the button says “Late Cancel”, it means that there are less than 24 hours before the lesson and you will not receive a make-up.



Step 4: Wait to receive a make-up pass

  • That’s it, you’re all done! The next day, our system will credit you with a make-up pass and notify you by email. Feel free to schedule your make-up at your convenience! *Please remember, you will only be issued a make-up pass if you have cancelled your lesson at least 24 hours ahead of time and the lesson you cancelled is in a month that has already been paid for. If not, the pass will be issued the day after that bill is paid.


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