This guide is for those who need help scheduling a private make-up lesson. If you are already familiar with how to schedule a private make-up lesson, please click this link to proceed directly to Squid.

Scheduling make-ups using our online system is fast, easy, and can be done from any device with an internet connection. Before you can schedule your make-up lesson, you must first cancel your lesson. If you need help doing that, please feel free to consult this guide on canceling a private lesson.

Please note:

Do not proceed if you have not yet received a make-up pass for your cancellation! You will receive your make-up lesson pass the day after you have canceled your lesson and will receive an email notification of same. If the cancelled lesson is in a month that has not yet been paid for, you will receive your make-up pass the day after you have paid that month's bill.

Make-up lesson passes are only given if:

• You have cancelled 24 hours or more prior to your original lesson time
• The lesson you cancelled is in a month that has been paid for

Instructions to schedule a make-up lesson

• Step 1: Sign into SQUID
• Step 2: Cancel your lesson
• Step 3: Schedule your make-up lesson right away
• Step 3a: Schedule your make-up lesson at a later time
• Step 3b: Select "Pass"
• Step 3c: Select make-up lesson to schedule
• Step 4: Select date, time, and instructor
• Step 5: Finish booking make-up lesson

Step 1: Sign into SQUID

• Sign into SQUID using your email address.

Step 2: Cancel your lesson

• If you haven’t already done so, cancel the lesson on SQUID you wish to receive a make-up for. If you need help canceling your lesson, please visit our guide on how to cancel a private lesson.

Step 3: Schedule your make-up lesson right away

You may schedule your make-up lesson after the lesson has been canceled using the SCHEDULE MAKE-UP button in the top right hand corner of the window and proceed to Step 4. If you would like to schedule at another time, proceed to Step 3a.

NOTE: If the lesson you canceled is for a month that has not yet been paid for, you will not be able to schedule a make-up until that month's bill has been paid.

Step 3a: Schedule your make-up lesson at a later time

• Navigate to the sidebar and select "Plans & Passes"

Step 3b: Select "Pass"

Step 3c: Select make-up lesson to schedule

Step 4: Select date, time, and instructor

STOP: Please only select the instructor the original lesson was scheduled with (unless you have already been cleared to schedule with another instructor by a support staff member). Unless given permission by your instructor to do so, please do not book your make-up back-to-back with your regularly scheduled weekly lesson.

• Adjust the filters to view desired times
  • WEEK FILTER: changes the week being shown
  • TIME SLOT FILTER: changes the earliest start time/latest end time being shown
  • INSTRUCTOR FILTER: changes the instructors being shown
• Select a TIMESLOT from the options
• Select BOOK YOUR LESSON

Step 5: Finish booking make-up lesson

• Confirm the information on the confirmation screen
  1. If it is accurate, select OK, DONE
  2. If a change is needed, select MAKE CHANGES and return to Step 4